Technical support is a set of services for the development and maintenance of an automated system.

The goals of technical support can be:

• Ensuring the smooth operation of automated systems
• Reduce system administration and support costs
• Organization and provision of equipment with spare parts

The object of technical support can be:

• Engineering systems
• Multimedia system data transmission networks
• Computing systems and basic services
• Business applications
• Information security
• Unified communications
• Custom workstations

Technical support can consist of the following tasks:

• Accepting and processing applications
• System administration
• Consultation
• System restore
• Carrying out routine maintenance