Customers problems, needed to be solved
- Absence of own technical support service for call center
- Working instability of the call center
Tasks
- To ensure the continuous operation of the Customer’s call center
- Maintaining the system in a stable working conditions
Solution
- Call center based on AVAYA IP office solutions was deployed
- Technical support of the call center was provided in 24/7 mode
Customer Benefits
- Uninterrupted and reliable work of the call center
- Increase in Company’s profits
- The quality of customers service was improved
- Customers loyalty was increased